Returns/cancellations and after sales policy

Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it is unopened and in its original packaging. This option is available for 21 days after delivery. We Follow The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. 

There are three ways to refund/cancel your purchase:
- You can return the product to our store with your emailed e-receipt and, if applicable, the card you paid with. Applicable as above for items in unopened and original packaging. 
- You can cancel your order via email at info@murrayfraserappliances.co.uk.
- By phoning us on 07831460330 with your order reference number and delivery details to hand.

Once we have received the goods back from you, we will refund for the cost of the product plus the delivery charge paid. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.
Refunds can take up to 10 days to be credited to your payment card once we’ve received your returned item.

We cannot refund/cancel your purchase:
- If you return your product without proof of purchase.
- The goods were a special order to your specification.

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation).

In all cases we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and with the original box and packaging. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use.

If we arrange to collect faulty goods from you it will be at our cost.

Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair centre when you call us, please be assured this is only in the best interest to get you up and running again.
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